£165 minimum order for EU shipments. Click for more information.
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PLEASE NOTE OUR LAST SHIPPING DAY BEFORE CHRISTMAS WILL BE THURSDAY 20th DECEMBER (ORDERS MADE BEFORE 10AM).
Our recommended last order dates are below. Ordering before these dates will maximise the chance that we'll be able to get your order to you before Christmas. We reopen after Christmas on 2nd July.
COUNTRY
RECOMMENDED LAST ORDER DATE
UNITED KINGDOM
Friday 15th December(10am GMT)
AUSTRALIACANADAHONG KONG*LUXEMBOURGNEW ZEALANDSINGAPORETHAILAND*
Tuesday 12th December(10am GMT)
BELGIUMCZECHIAFRANCE (Mainland)GERMANYIRELANDITALYJAPAN*NETHERLANDSPOLANDSOUTH KOREA*SWITZERLAND
Monday 11th December(10am GMT)
BRAZILFINLANDNORWAYSWEDEN
Thursday 7th December(10am GMT)
Wednesday 6th December(10am GMT)
PORTUGAL (Mainland)SPAIN (Mainland)
Monday 11th November(10am GMT)
If you need information about a last order date for other countries please let us know.
*Please supply delivery address in English/European characters as not doing so may delay delivery.
For in stock items we usually dispatch the same day when ordered before 10am Monday-Friday. If our website lets you purchase we believe the item to be in stock unless otherwise indicated. After dispatching your order, delivery time varies by country your country (see table below).
Very occasionally a stock or technical error might delay dispatch - in that case we are almost always able to dispatch within 3 working days. On the very rare occasion this is not the case we will contact you.
Occasionally service disruptions (extreme weather on route etc) can affect delivery. You can find more up-to-date information from UPS here: https://www.ups.com/gb/en/service-alerts.page.
Please see below to find out usual estimated delivery times and shipping charges. Please be aware that shipping fees do not include any VAT, duty, taxes or UPS processing fees that may be due on delivery if your order is being delivered outside of the United Kingdom. More information on these is at the bottom of this page.
Shipping costs will reduce as your cart value increases.
Please note that shipping prices for Greg Williams X Billingham Bags are priced differently.
Country/Region
Delivery Time
Charges
UK
1-2 working days
£5.50 or FREE (over £30)
Isle of Man
3-5 working days
£33 or £22 or £16.50 or FREE (over £150)Shipping charge reduces as you add more to cart.
Canada
2-4 working days
£38.50 or £27.50 or £16.50
Shipping charge reduces as you add more to cart.
BelgiumFranceIrelandMonacoNetherlands
£10.95 (£165 minimum order)
Luxembourg
1-4 working days
£27.50 or £22.00 (£165 minimum order)
Germany
2-6 working days
AustriaCzech RepublicDenmarkItalyPoland*Portugal (exc Madeira & Azores)SlovakiaSloveniaSouthern Sweden
3-6 working days
Portugal (exc Madeira & Azores)Spain (ex Ceuta, Melilla & Canaries)
£10.95 (£165 minimum order)POWER OF ATTORNEY FORM WILL NEED TO BE SIGNED WITH UPS. IF YOU SEND THIS TO US IN ADVANCE WE CAN INCLUDE IT WITH THE SHIPMENT WHICH MAY SPEED DELIVERY.
Portugal (only Azores & Madeira)
5-10 working days
£27.50 or £16.50
Spain (only Ceuta, Melilla & Canaries)
BulgariaCroatiaEstoniaFinlandHungaryLatviaLithuaniaRomaniaNorthern Sweden
4-8 working days
Greece
Shipments to Greece temporarily paused.
AndorraGuernseyJerseyLiechtenstienSan MarinoSwitzerland
2-5 working days
£38.50 or £33 or £21.95 or £10.95
Norway
4-7 working days
£38.50 or £33.00 or £21.95 or £10.95
CyprusMalta
AustraliaIndonesiaJapanMacaoMalaysiaPhilippinesRussiaSingaporeSouth AfricaSouth KoreaTaiwanThailand
£49.00 or £44.00 or £38.50 or £27.50
Hong Kong
£33 or £27.50 or £22 or £16.50
Bosnia & HerzegovinaFaroe IslandsGibraltarGreenlandIcelandKosovoMacedoniaMontenegroSerbia
£49.50
IndiaNew ZealandUnited Arab Emirates
£60.50 or £55.00 or £49.50
China (Mainland)
2-10 days
£38.50
Rest of World
CALCULATED DURING CHECKOUT
Due to EU rule changes on 1st July 2021 we have had to temporarily suspend shipments to the EU where the order total is less than £165.00. If your order is below this limit, we recommend seeing if there is a retailer near you with the item you want here.
Remember that the prices displayed on the website include British VAT - this is removed in the checkout. The £165 minimum applies to the total after the British VAT is removed.
Yes the prices displayed on product pages include British VAT, this VAT will be removed in the checkout when you select a shipping address outside the United Kingdom.
Prices show excluding British VAT in the cart.
Customers outside the United Kingdom should remember they may have to pay local VAT when the item arrives – i.e. 19% in Germany. Additionally, UPS will charge a processing fee of approximately £10-£20.
British VAT (unlike some other forms of sales tax) is 20% on top of the price of the product, but this is generally shown included in the product price.
Here is an example:
Delivery times have significantly improved recently with most deliveries to EU countries not delayed at all or only delayed a few days.
If you have ordered from us and are experiencing delays, please let us know and we will chase UPS as much as we can for you.
Of course Brexit is not causing delays on shipments to countries outside the European Union such as Australia, New Zealand, Canada, Hong Kong, Japan etc.
Parcels not arriving is very rare for us. However, if a parcel does fail to arrive through no fault of the customer we will investigate with the courier to try and locate and safely deliver the parcel. If the couriers procedures fail to locate the item then we will send a replacement.
We would of course strongly advise customers to ensure that the correct shipping address is provided during the order as we can only send replacements for items where the customer entered the correct details. Also, customers outside the United Kingdom should ensure that they pay any duties and taxes to the courier if requested to do so.
All items on our website that appear ‘in stock’ and let you add to cart, we believe to be in stock and should be ready to dispatch within 1 working day.
If for any reason this is not the case, this will be indicated on the individual product page.
If an item is showing as out of stock and won’t let you ‘add to cart’, you can click on the ‘notify me when back in stock’ just next to the add to cart button. Once you have submitted your email address, it will sign you up to an email notification which will automatically email you as soon as we have stock again.
In the unlikely event that an item is incorrectly listed as in stock when it shouldn’t be (a stock error that is very rare) we are usually able to make it within 3 working days. Should the delay be longer than this, we will contact you.
We ship directly from our factory and we are continuously manufacturing stock. Therefore, unless otherwise indicated, items that are out of stock should come back. We try to prioritise items that we know people are waiting for, because of this we do encourage you to sign up to the ‘notify me when back in stock’ if you are waiting.
We use UPS as our courier as they provide a reliable, around the world service. However, there are some countries where UPS don’t operate themselves but they have a partner courier company that they will pass the parcel to. Please note:
We ship worldwide, with only a few exceptions due to UPS not delivering there. We are temporarily not delivering to Greece.
We no longer ship to the USA from our UK or ROW website as we now have a Billingham USA website. You can visit our USA site where orders will ship from the USA here: www.billingham.com
When we dispatch orders on our website you will receive your UPS tracking number. There can be a delay between when your shipping label is created and when the first scan is received upon the parcels arrival at the depot.
Please be aware that we only dispatch orders Monday-Friday.
Don’t worry, if nobody is available at your address to take a delivery, UPS will either try again the next working day or they will leave your parcel at a local depot/drop off location. UPS will leave a note to say that they’ve called and details of how to contact them directly if you need to.
UPS will not attempt delivery more than three times, after three attempts it will be returned to us at the factory.
Unfortunately we can only send your order to the delivery address that was provided when the order was made, this is in line with our payment processor rules.
If you need to change the shipping address, please contact us at help@billingham.co.uk and we can cancel your order to enable you to re-order with a different shipping address.
If you choose to return your whole order within fourteen days after the day you receive your goods, you must email us first and we will send you instructions. All items must be returned in their original packaging with tags attached and be in a perfect, unused, unsoiled condition. Once we receive the items back and they have passed inspection, we will refund the standard postage and packaging costs you paid as part of that order (if any), in accordance with the Consumer Contracts Regulations. Unless the products are faulty, you will have to pay the costs of sending the order back to us for a return.
We do not refund any customs or duties charges that you may have paid.
We will not refund any postage charges if you cancel or return your order after 14 days, or if you only cancel part of your order.
You can find details of our returns policy here.
We ship all our bags in a strong, plain cardboard box that is built to resist impact, helping avoid damage during transit. Accessories will either be sent in a box or a padded envelope as appropriate to ensure they reach you safely. The packaging is discrete to avoid attracting attention, it does feature our return address and company name but only in very small letters on the shipping label.
Our AVEA End Pockets are sent in an additional retail box, whilst we appreciate some may find this unnecessary, they are packaged like this to enable our retailers to display them easily in shops and currently it would cause too much disruption in the production process to repack them, but we are looking into this for the future.
Unfortunately we are NOT able to ship to ‘PO Box’ addresses. Please make sure that you enter a valid street address (such as a home or business address) otherwise we will have to cancel and refund your order.
Unfortunately we are currently unable to deliver to BFPO/APO/FPO/DPO addresses as UPS are unable to ship there. However, some of our retailers are able to ship to such addresses:
BFPO:WEX Photo VideoWilkinson CameraClifton CamerasCampkins Cameras
APO:Adorama
Customers in the UK, Isle of Man or Hong Kong will not get charged customs fees.
If you are outside of the UK, you may get charged local VAT, taxes or customs fees + UPS processing fee for importing your order into the country. Unfortunately we cannot predict with certainty how much these charges would be as they vary from country-to-country and product-to-product. You will be responsible for paying these taxes and fees.
Duties and taxes will usually be requested by UPS in the form of a message by mobile text or email. The message will contain a link to pay through UPS's secure portal. Due to recent UPS rule changes it will not be possible to pay UPS through a voice call.
The SimplyDuty website can provide estimates of what duties may be, but please note that these are only estimates and we are unable to offer a refund if this website produces incorrect estimates.
Please also remember that an additional UPS processing/brokerage fee will be added to this – this will be approximately £10-£20.
Please be aware:
Below are some notes about specific countries based on our research and experience. Please note they are provided for reference only - we'd always encourage customers to check the rules in their country for themselves.
Country
Notes
Australia
We are currently researching this based on customer feedback - please contact us with your experiences.
Please note however that we do not collect GST therefore it is sensible to work on the assumption that this will be charged when the item arrives. https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/gst-and-other-taxesPlease also note that orders over $1000 AUD are subject to the payment of an import processing charge and maybe duties. https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/charges Although due to the recent (May 2023) free trade agreement between the UK and Australia the duty element may be reduced or removed compared to what it would have been before as our products are made in England.
Please email us with your CAPS ID once you place your order so that we can add it to the customs form. You can obtain a CAPS ID here: https://www.gov.bm/online-services/apply-caps-id-numberPlease note you should make sure you have a CAPS ID before placing your order to avoid delays.
Canadian Residents can find a Duty and Taxes Estimator here: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html Please note we cannot be responsible for inaccuracies of results produced.
European Union
For orders made on or after 1st January 2021 destination VAT (20% in France, 24% in Finland etc) will be payable on delivery.
UPS (our courier) will usually collect this charge from you before delivery. Additionally, UPS will charge a small processing fee (about £10-£20 for collecting this payment).
Please note that, British VAT is not being charged on orders to the EU (it is deducted in the checkout).
Due to EU rule changes on 1st July 2021 we are temporarily suspending shipments to the EU where the order total is less than £165.
Special country notes: Spain - Some shipments sent to Spain are being asked for a Tax ID number by UPS before delivery. You can speed passage of your parcel through customs by completing this Power of Attorney form and sending a signed scan of it by email to help@billingham.co.uk. We will add the tracking number, product and value details the form asks for then attach it to the outside of the package and/or supply it electronically to UPS.
Germany - Customers making an order over €1,000 should complete this Power of Attorney form and send a signed scan of it by email to help@billingham.co.uk immediately after ordering. We will attach it to the outside of the package and/or supply it electronically to UPS. Customers placing orders below €1,000 do not need to complete this form.
Poland - Customers making an order over €1,000 should complete this Power of Attorney form and send a signed scan of it by email to help@billingham.co.uk immediately after ordering. We will attach it to the outside of the package and/or supply it electronically to UPS. Customers placing orders below €1,000 do not need to complete this form.UPS have told us that these forms are only needed the first time a customer imports from outside the European Union by UPS (regardless of the seller). Therefore we won't ask or chase you for them - we will just send the package as normal if they are not supplied to us. If you don't supply them to have but should have UPS will simply ask you for them later resulting in a small delay. In our experience only customers in Spain, Germany (over €1,000) and Poland (over €1,000) are asked by UPS to complete these forms. We have not encountered customers from other EU countries being asked for them.
We note that customers in Hong Kong don't get charged customs at all, but we encourage you to double check in case rules have changed. More information: here
Indonesia
Please be aware that customers in Indonesia often have to pay quite high customs fees.
New Zealand
Please note however that we do not collect GST therefore it is sensible to work on the assumption that this will be charged when the item arrives - although the New Zealand Government site says no GST will be charged on orders worth less than $1000 NZD: https://www.customs.govt.nz/personal/online-shopping/items-that-cost-nz$1000-or-less--or-more-than-nz$1000/
Please note, as stated in the link above, that orders over $1000 NZD are subject GST, duties and an Import Entry Transaction Fee. Although, due to the recent (May 2023) free trade agreement between the UK and New Zealand the duty element may be reduced or removed compared to what it would have been before as our products are made in England.
Singapore
Customers in Singapore don't usually get charged customs on orders under S$400. More information: here
It seems that Singapore customs use an estimated figure for shipping and insurance that is a bit higher than the shipping fee we charge customers. This means Singapore customs might think the value is slightly higher than it really is.
South Africa
Customers in South Africa may have to register as an importer if making more than 3 orders from abroad in the same year - this total includes orders made from other sellers (Amazon etc). UPS are likely to ask you for your 'Importers Code' once the item reaches South Africa if this is the case - we have no way of knowing this before we ship the item to you.If this might apply to you, we recommend that you register and get this code before ordering from us to avoid problems with the delivery. More information: https://www.sars.gov.za/faq/faq-do-i-need-to-register-as-an-importer-if-i-buy-personal-goods-from-abroad-e-g-from-amazon/
Switzerland
Orders shipped to Switzerland may be charged customs fees - you can find out more here: https://www.ch.ch/en/ordering-goods-abroad/
Please remember that we can't be held responsible for errors or omissions in the above table. We'd always encourage users to check for themselves, especially considering their situation (whether the order is a personal or business purchase etc).
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