Repairs Service
Our chargeable repair service has been temporarily paused due to the upcoming festive period. This will resume in 2025. This does not apply to any repairs needed under guarantee.
We know that your bag is valuable to you. For this reason we offer a repair service for our bags to extend their usable life.
Repairs for issues covered under our five year manufacturers guarantee will be carried out at no extra cost to you - if looking for a repair on this basis please include your proof of purchase.We also offer achargeable repair service for any work that is either outside of or not covered under ourfiveyear manufacturers guarantee.
Please use the form below to begin your repair request/enquiry.
Please note:
- We are unable to offer repairs for other brands of bags.
- Due to rules around Brexit we cannot ship orders valued at less than £165 to the European Union. This can have an implication for out-of-guarantee repairs where the value of the repair might be less than this - we haven't yet found a solution to this problem but are investigating. This does not affect repairs that would be free under our five year manufacturers guarantee. We would still encourage EU customers who need out-of-guarantee repairs to contact us with their enquiry.
Repair Enquiry
MORE INFORMATION ON REPAIRS
Here are a few examples of repairs that we offer:
- Shoulder sling replacements.
- Leather replacements for old leather that has become damaged.
- Stitching leather patches over worn out areas of Canvas or FibreNyte.
- Broken press stud replacements.
- Upgrading the internal lining of old 5-Series or F-Stop bags to the new internal padding style, allowing SuperFlex Partitions to be compatible.
Some issues can be fixed without the need to send the bag back to us, such as:
- Replacement clogballs can be sent out to you inmostcircumstances.
- Replacement Shoulder Pads can be purchased easily here.
- Replacement SuperFlex Partitions can be purchased here. Please check the sizes in the table on that page carefully as some of the new sizes have similar names to old sizes - but are slightly different.
- Replacement Padded Inserts can be purchased here.
