Delivery Information

  • Where do you deliver?
  • How much does delivery cost and how long will it take?
  • Do you always meet your estimated delivery times?
  • What if an item isn't in stock?
  • Why isn't my shipment traceable yet?
  • What happens if I order more than one product – am I expected to pay multiple postage fees?
  • What if I’m not in when you make a delivery?
  • Can I change delivery address after purchasing?
  • Can I have free postage on my order?
  • Will I get back the original postage and packaging charges that I paid if I cancel my order?
  • How will the order be packaged when it is sent to me?
  • Will I get charged customs fees?
  • I am from outside of the United Kingdom - can I make a purchase without VAT (British Sales Tax)?


WHERE DO YOU DELIVER?

We deliver our camera bags and accessories to most countries in the world - basically anywhere that UPS deliver. So that includes France, Germany, Switzerland, Norway, USA, Canada, South Africa, Hong Kong, Macau, China, Australia, Brazil, India, Russia, New Zealand and many other places too. We make our bags in England so obviously we post to the UK too!

 

HOW LONG DOES IT TAKE/ HOW MUCH DOES IT COST?

There are two main factors that affect how long the order will take to arrive.

  1. Dispatch Time
    We dispatch within 3 working days - if an item is in stock we can and do usually dispatch much faster than this (sometimes the same day). The 3 days almost always gives us time to actually make the item if we need to!

  2. Delivery Time
    We ship by UPS who are usually very fast. Typical delivery times (and costs) are displayed below. Although please note that delivery times may be longer than quoted for remote areas and offshore islands.

 

 Country/Region Delivery Time Charges
UK 1-2 working days*
£5 or FREE

FREE when you spend over £20


USA
Vatican City

2-4 working days*
£30 or £20 or £15 or £10

Shipping cost reduces as you add more to cart


Canada
Mexico

2-4 working days*


£25 or £15 or £10

Shipping cost reduces as you add more to cart

Isle of Man

3-5 working days*


£30 or £20 or £15 or FREE

FREE when you spend over £150


Belgium
Denmark
France
Germany
Ireland
Luxembourg
Netherlands
Poland
Spain (ex Ceuta, Melilla & Canaries)

2-4 working days*

£10


Austria
Czech Republic
Finland
Hungary
Portugal (exc Madeira & Azores)
Italy
Slovakia
Slovenia
Southern Sweden
 

3-6 working days*

£10


Bulgaria
Croatia
Estonia
Finland
Greece
Latvia
Lithuania
Romania
Northern Sweden
 

4-8 working days*

£10


Andorra
Guernsey
Jersey
Liechtenstien
San Marino
Switzerland

2-5 working days*

£25 or £15 or £10

Shipping cost reduces as you add more to cart.
Norway

4-7 working days*


£25 or £15 or £10

Shipping cost reduces as you add more to cart.


Cyprus
Malta
Portugal (only Azores & Madeira)

3-6 working days*

£35 or £30 or £20

Shipping cost reduces as you add more to cart.

Australia
China
Hong Kong
Indonesia
Japan
Macao
Malaysia
Philippines
Russia
Singapore
South Africa
South Korea
Taiwan
Thailand

2-6 working days*

£30 or £20 or £15

Shipping cost reduces as you add more to cart.

Belarus
Bosnia & Herzegovina
Faroe Islands
Gibraltar
Greenland
Iceland
Kosovo
Macedonia
Montenegro
Serbia
Spain (only Ceuta, Las Palmas, Melilla & Tenerife)

5-10 working days*

£20 or £15

Shipping cost reduces as you add more to cart.

India
New Zealand
United Arab Emirates

4-7 working days*

£30 or £25 or £20

Shipping cost reduces as you add more to cart.


Rest of World

 

CALCULATED DURING CHECKOUT

Shipping cost reduces as you add more to cart.

*Remember that dispatch will add 0-3 working days on top of this number depending on stock levels and the time of day that you order. Items that are ordered before 12 noon British Time and are in stock are USUALLY dispatched the same day but if we need to make the item that may extend to 3 days. This site does not display live stock levels but at any time most items are in stock.

 

DO YOU ALWAYS MEET YOUR ESTIMATED DELIVERY TIMES?

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. We do however try very hard to ship orders received before 12 noon the same day if we have stock (except at weekends) to give the best possible chance of a delivery arriving quickly.

 

WHAT IF AN ITEM ISN'T IN STOCK?

If you place and order and we don't have it to hand we can almost always make it within 3 days - all items are made in and dispatched from our factory in England. 

If the website won't let you order that may mean that we no longer plan to make the item but feel free to contact us - sometimes we can make them specially as a one off product for an extra fee or other times some may have been produced for another reason but not listed back on our website yet.

 

WHAT COURIER DO YOU USE?

As standard we post all our items via UPS. We use them as they provide a fast and secure end to end delivery service to a wide variety of countries. There are a few countries (or areas within countries) that UPS don't operate in themselves - in that case they hand the parcel over to a partner in that country. There are a few locations to which UPS don't deliver at all and in that case we will select a different carrier - it is our policy to only do this when UPS do not deliver themselves due to the extra work and cost involved (we will not charge you extra when we do this).

Of course any courier suffers with occasional delays to parcels etc due to mechanical failure or the occasional bad driver! But in our experience UPS suffer from this much less than most couriers which is why we chose them even though it costs us more compared to other alternatives.

 

WHY ISN'T MY SHIPMENT TRACEABLE YET? 

We create the labels in the morning or early afternoon on the day of shipping (British time) - however the parcel usually won't be traceable until the early evening (British time) when it arrives at the UPS depot. Also remember that we don't usually ship out on Saturdays and Sundays. All our parcels are sent with UPS tracking numbers and will be traceable after they arrive at the depot.

 

WHAT HAPPENS IF I ORDER MORE THAN ONE PRODUCT – AM I EXPECTED TO PAY MULTIPLE DELIVERY FEES?

No - if you order multiple items in a single order you will only pay delivery once - often at a rate much cheaper than if you had purchased separately. Very, very occasionally we won't be able to make an item quickly enough and in that case we may ship the items in the order separately at no extra cost to you.

 

WHAT IF I’M NOT IN WHEN YOU MAKE A DELIVERY?

Don’t worry, if nobody is available at your address to take delivery, our designated carrier will leave you a note saying they’ve called. There will be contact details via which you can contact them directly to rearrange delivery on a more convenient day.

 

CAN I CHANGE THE DELIVERY ADDRESS AFTER PURCHASING?

Unfortunately we can only post to the address that you provided when you ordered due to the rules of our payment processor. When paying by PayPal please make sure at every stage that you are asking for it to be shipped to the address you want it to go to. Also make sure that you get the 'Billing Address' and 'Shipping Address' the right way round if they are different. 

Of course if you do need to change the shipping address then we can cancel your order and you can re-order with a new address.

P.S. The 'Billing Address' is the address on your bank/credit card statement. Your 'Shipping Address' is where you want the bag to go. (The checkout asks for the 'Shipping Address' first).

 

WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?

If you cancel your order in writing within fourteen days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Consumer Contracts Regulations. If you paid extra for premium or express delivery, we will only refund the cost of standard delivery. Unless the products are faulty or not as described, you will have to pay the costs of sending the order back to us.

We will not refund any postage and packing charges if you cancel after the 14 days allowed under the Consumer Contracts Regulations or if you only cancel part of your order. 

 

HOW WILL THE ORDER BE PACKAGED WHEN IT IS SENT TO ME?

We ship all our bags out in a strong cardboard box to avoid damage during transit. Accessories will either be sent in a box or a padded envelope as appropriate to ensure they reach you safely. The packaging is discrete to avoid attracting attention but does feature our return address and company name in small letters on the shipping label.

 

WILL I GET CHARGED CUSTOMS FEES?

Customers in the UK, European Union and Hong Kong will not get charged customs fees. Customers in the USA won't get charged customs fees on orders worth less than $800.

Customers who are outside of the European Union may get charged taxes or customs fees on the import of items into their country. Unfortunately, for most countries, we can cannot predict what these would be as they vary from country to country and product to product. The customer will be responsible for paying these charges and may have to make payment for them before the courier will hand over the goods.

Below we have created a small list with information that we have gained from customer's experiences and government websites. As the rules can change from time to time we make no guarantees that customers will not be charged - so customers should always double check the rules in their country for themselves.

 Country Notes
USA
We note that customers in the USA don't get charged customs on orders under $800. More information: 
here

Canada

Canadian Residents can find a Duty and Taxes Estimator here: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html Please note we cannot be responsible for inaccuracies of results produced.

Singapore
We note that customers in Singapore usually don't get charged customs on orders under S$400. More information: 
here 

Hong Kong
We note that customers in Hong Kong usually don't get charged customs at all. More information: 
here

United Kingdom
Customers in the UK will not be charged customs charges as the items ship from our factory at Cradley Heath (near Dudley) in England.

European Union
Customers in the EU will not be charged customs charges as the items ship from our factory in England.

Indonesia
Customers in Indonesia often have to pay quite high customs fees. You should bare this in mind when ordering.

Switzerland
Orders shipped to Switzerland may be charged customs fees - you can find out more here: https://www.ch.ch/en/ordering-goods-abroad/

Some Swiss customers chose to have items shipped to postal locations just over the border in France, Germany etc. In this case our website will charge you British VAT which we are legally unable to refund to you.


This website can provide estimates of what duties may be: https://www.simplyduty.com/import-calculator/ Although please note these are only estimates - we are unable to give refunds if this website produces incorrect estimates. Further we would certainly advise that you budget for a little more than the amount quoted.

Please note, that for shipments outside the European Union, British sales tax (VAT) will be not be charged. So even if you are asked to pay customs charges by your government at least you will have saved from having to pay the British sales tax (VAT). The website will do its best to automatically display prices including VAT to customers inside the European Union and excluding VAT to customers outside the European Union (it will say next to the price if VAT has been included). 


On a related note:
To comply with British law the tax calculation is based on shipping destination, not billing address. For example, if you come on holiday to England and have your order delivered to a hotel British sales tax (VAT) will be added to your order and you won't be able to claim back that tax.

  

I AM FROM OUTSIDE OF THE UNITED KINGDOM - CAN I MAKE A PURCHASE WITHOUT VAT (BRITISH SALES TAX)?

If you make an order to be shipped outside the European Union then British tax will automatically be deducted from the price - so if you are having it shipped to the USA, Hong Kong, China etc you won't have to pay British VAT (although remember to read the note about customs fees above). The website will do its best to automatically display prices including VAT to customers inside the European Union and excluding VAT to customers outside the European Union (it will say next to the price if VAT has been included). 

If you have it shipped inside the United Kingdom or European Union you will have to pay VAT and won't be able to get a refund of that tax from us (or customs officials at the airport). VAT is based on shipping address not billing address

There are two exceptions:

  • Some retailers in England (especially London) are able to give you a form to reclaim the VAT at the (British) airport. This only applies to some shops, only to transactions made in person and never to internet or phone orders (because of restrictions in UK law). You can find more info here: https://www.gov.uk/tax-on-shopping/taxfree-shopping and find our list of retailers here: https://www.billingham.co.uk/retailers
  • If you are VAT registered in the European Union (but outside the UK) we can allow you to purchase with the British VAT already deducted. We will need information from you before we can do this though such as your company name, company address and VAT number. Please contact us BEFORE ORDERING if you want to do this - we cannot give VAT refunds after an order has been placed.